Acceptable Use Policy

1. PURPOSE

The purpose of this Policy is to:

protect the security, reliability, and integrity of the Services; protect Customers, consumers, Commerce Platforms, and third parties; prevent unlawful, fraudulent, abusive, or deceptive conduct; regulate the use of AI features, AI Agents, APIs, and automations; promote compliance with applicable marketplace policies; preserve the confidentiality and lawful use of Customer Data; establish consequences for misuse of the Services.

This Policy does not replace any obligation imposed by applicable law, the Saees Terms of Use, the Privacy Policy, the Data Processing Addendum, an Enterprise Agreement, or the policies of a connected third-party service.

2. DEFINITIONS

For purposes of this Policy:

Account means an account used to access the Services.

AI Agent means an autonomous or semi-autonomous artificial intelligence system that may analyze information, make recommendations, execute workflows, or interact with connected services based on permissions configured by the User.

API means an application programming interface, software connector, authentication method, webhook, development tool, or related technical resource provided or supported by Saees.

Authorized User means an individual authorized to use the Services through a Customer Account.

Commerce Platform means a third-party marketplace or ecommerce platform supported by Saees, including Amazon, Walmart Marketplace, eBay, and TikTok Shop.

Customer Data means information submitted, imported, synchronized, generated, transmitted, stored, or otherwise processed through the Services by or on behalf of a Customer.

Restricted Data means Personal Information, marketplace data, authentication information, payment information, confidential business information, or other data subject to legal, contractual, security, or platform-specific restrictions.

Services means the Saees websites, platform, applications, AI systems, AI Agents, APIs, integrations, automations, professional services, and related products.

3. PERMITTED USE

Customers may use the Services for lawful ecommerce and business activities consistent with the applicable Subscription, documentation, permissions, and third-party platform policies.

Permitted uses may include:

managing product catalogs; creating and optimizing product listings; synchronizing inventory; managing orders; coordinating fulfillment; managing shipments and tracking; generating business reports; analyzing operational performance; communicating with customers through authorized channels; managing suppliers; creating purchase orders; generating authorized product content; using AI to support business operations; configuring approved workflows; accessing authorized APIs; managing supported Commerce Platforms; collaborating with authorized team members; receiving professional services from Saees.

Permission to use the Services does not authorize any activity prohibited by law, this Policy, or a third party’s rules.

4. GENERAL PROHIBITED CONDUCT

Users may not use, attempt to use, or permit others to use the Services to:

violate any applicable law or regulation; violate a court order or legally binding governmental requirement; engage in fraud, deception, misrepresentation, or identity theft; facilitate money laundering or other unlawful financial activity; infringe intellectual property, privacy, publicity, contractual, or proprietary rights; impersonate an individual, company, brand, public authority, or Saees representative; submit materially false or misleading information; conceal the true ownership or control of an Account; interfere with an investigation, audit, or compliance review; facilitate unlawful discrimination; harass, threaten, intimidate, exploit, or abuse another person; promote or facilitate unlawful commercial activity; create or distribute malicious software; interfere with the operation of the Services or a third-party service; gain unauthorized access to systems, Accounts, networks, or information; circumvent security, authentication, billing, or usage controls; conceal conduct that violates this Policy; assist another person in performing prohibited conduct.

Users may not use the Services in a manner that creates an unreasonable risk of harm to Saees, its Customers, consumers, Commerce Platforms, or third parties.

5. MARKETPLACE AND COMMERCE PLATFORM COMPLIANCE

Users are responsible for complying with all terms, policies, standards, agreements, and technical requirements imposed by each connected Commerce Platform.

Users may not use the Services to:

bypass marketplace verification requirements; circumvent category, brand, product, or account restrictions; avoid marketplace enforcement actions; create or operate unauthorized duplicate seller accounts; manipulate seller-performance metrics; artificially influence search rankings; interfere with marketplace algorithms; create fake orders or transactions; submit false tracking information; create false delivery confirmations; manipulate return or refund systems; misrepresent product condition; conceal product authenticity issues; evade product-safety requirements; falsify supply-chain information; falsify invoices, letters of authorization, licenses, certifications, or other documents; interfere with other sellers; misuse buyer information; automate actions prohibited by the Commerce Platform; access marketplace data beyond the scope authorized by the applicable API or Account owner.

Saees does not authorize any conduct merely because a feature, integration, or technical capability makes the conduct possible.

6. PRODUCT AND LISTING REQUIREMENTS

Users must ensure that all products and listings managed through the Services are lawful, accurate, authentic, safe, and permitted by the applicable Commerce Platform.

Users may not use the Services to create, manage, promote, or distribute listings that:

contain materially false or misleading information; misrepresent a product’s brand, source, condition, quantity, size, compatibility, or characteristics; omit legally required disclosures; make unsupported health, performance, environmental, or earnings claims; use another party’s trademark or copyrighted material without authorization; contain counterfeit or unauthorized goods; misrepresent a generic product as branded; use manipulated images to deceive buyers; contain fabricated reviews or endorsements; violate product-safety or recall requirements; misrepresent certifications, testing, approvals, or warranties; conceal that a product is used, refurbished, damaged, expired, or incomplete; use false scarcity or urgency claims; violate applicable pricing, advertising, or consumer-protection laws.

Users remain responsible for verifying all AI-generated listing content before publication.

7. COUNTERFEIT, INFRINGING, AND UNAUTHORIZED PRODUCTS

The Services may not be used to facilitate the sale or distribution of:

counterfeit goods; pirated products; stolen merchandise; goods bearing unauthorized trademarks; goods that infringe patents, copyrights, trade dress, or other rights; products obtained through unlawful diversion; products for which the User lacks a legally valid right to sell; goods that violate an enforceable recall or legal prohibition.

Users must maintain reasonable documentation demonstrating product authenticity and a valid supply chain where required.

Such documentation may include:

commercial invoices; purchase records; payment records; supplier information; authorization letters; distribution agreements; shipping records; product photographs; applicable licenses or certifications.

Saees may request supporting information when reasonably necessary to investigate suspected misuse, but Saees does not independently certify product authenticity or marketplace eligibility.

8. PROHIBITED AND RESTRICTED PRODUCTS

Users may not use the Services to list, sell, advertise, distribute, or facilitate products prohibited by applicable law or the connected Commerce Platform.

Users are responsible for identifying and complying with restrictions that apply to products such as:

regulated goods; hazardous materials; recalled products; products requiring licenses or certifications; medical or health-related products; age-restricted products; food, cosmetic, and personal-care products; chemicals; batteries and dangerous goods; products subject to transportation restrictions; products subject to intellectual-property restrictions.

Saees may restrict or disable features relating to particular product categories where necessary for legal, security, contractual, or marketplace-compliance reasons.

The availability of a category, data field, or workflow within the Services does not mean that the User is legally or contractually permitted to sell the relevant product.

9. ARTIFICIAL INTELLIGENCE ACCEPTABLE USE

Users may use Saees AI features for legitimate business purposes, including content generation, catalog analysis, forecasting, reporting, workflow assistance, and operational recommendations.

Users may not use AI features to:

generate unlawful content; generate deceptive product information; fabricate product specifications; create false reviews, testimonials, ratings, or endorsements; impersonate customers, marketplace employees, brands, or government authorities; falsify invoices or commercial documents; fabricate letters of authorization; generate fraudulent appeals or compliance evidence; conceal an unlawful supply chain; falsely claim that a product has been tested, certified, approved, or authorized; create misleading advertising; generate spam or unauthorized bulk messages; engage in unlawful profiling or discrimination; violate intellectual-property rights; create content designed to evade platform safety or review systems; generate malware or code intended to compromise systems; facilitate unauthorized access to Accounts or data; make prohibited automated decisions about individuals; falsely represent AI-generated content as independently verified.

Users must not rely on AI outputs as the sole basis for decisions involving legal compliance, product safety, taxes, accounting, or other matters requiring professional judgment.

10. AI OUTPUT REVIEW

AI outputs may be inaccurate, incomplete, outdated, inconsistent, or inappropriate for a particular use.

Users are responsible for reviewing AI outputs before:

publishing a listing; modifying prices; communicating with a customer; submitting information to a Commerce Platform; generating a purchase order; making an inventory decision; submitting an appeal; taking a compliance action; making a material business decision; relying on a forecast or recommendation.

Users must verify:

factual accuracy; product attributes; pricing; inventory quantities; legal claims; marketplace compliance; intellectual-property permissions; translations; customer-facing statements; safety information; required disclosures.

A User may not represent that an AI output was verified or approved by Saees unless Saees expressly provides that approval in writing.

11. AI AGENTS AND AUTONOMOUS ACTIONS

AI Agents may execute actions based on permissions, configurations, data, and instructions established by the User.

Users must:

grant only the minimum permissions reasonably necessary; review the Agent’s purpose and scope; test workflows before full deployment; establish reasonable approval thresholds; supervise material or high-impact actions; review Agent activity logs; disable or modify Agents that behave unexpectedly; maintain appropriate human oversight; ensure that Agent actions comply with third-party policies.

Users may not configure AI Agents to:

perform unlawful actions; circumvent marketplace restrictions; publish false or misleading content; create fake transactions; manipulate prices unlawfully; interfere with competitors; send prohibited communications; access unauthorized data; modify security settings without authorization; conceal Agent activity; repeatedly perform actions after receiving an error, warning, or compliance notice; take irreversible material actions without an appropriate review process.

Saees may impose approval requirements, execution limits, monitoring controls, or other safeguards on AI Agents.

12. AUTOMATION AND WORKFLOW REQUIREMENTS

Users are responsible for every automation configured through their Accounts.

Automations must be:

lawful; properly authorized; reasonably tested; limited to legitimate business purposes; monitored according to their potential impact; configured using accurate inputs; consistent with marketplace and third-party rules.

Users may not use automations to:

generate fake engagement; create artificial demand; manipulate transactions; send unauthorized bulk messages; generate fraudulent orders; create misleading inventory availability; publish duplicate or spam listings; repeatedly retry prohibited actions; scrape unauthorized data; overwhelm a third-party API; avoid rate limits; interfere with a Commerce Platform; conceal the identity of the person or business responsible for the action.

Users must promptly suspend an automation that produces unintended, unauthorized, or harmful results.

13. API ACCEPTABLE USE

API access may be used only:

for the Customer’s authorized business purposes; within documented technical limits; according to applicable permissions; in compliance with the relevant Subscription or Enterprise Agreement; in compliance with third-party API requirements.

Users may not:

share API credentials with unauthorized parties; publish secret keys or tokens; circumvent authentication controls; exceed or evade rate limits; create excessive or abusive requests; probe or scan the API for vulnerabilities without authorization; reverse engineer protected components; use the API to create a competing service; resell API access without written authorization; scrape the API or connected services beyond authorized purposes; retain third-party data longer than permitted; combine data in a manner prohibited by a Commerce Platform; use API data for surveillance or unauthorized profiling; attempt to identify or access data belonging to another Customer; interfere with API availability; use expired or revoked credentials.

Saees may monitor API usage and impose technical restrictions where necessary to protect the Services.

14. DATA USE RESTRICTIONS

Users may access and use Customer Data and marketplace data only for authorized business purposes.

Users may not:

sell Personal Information obtained through the Services; disclose buyer data without lawful authority; use buyer data for unauthorized marketing; use marketplace data to build unauthorized profiles; collect more data than reasonably necessary; retain Restricted Data longer than permitted; export data to unauthorized systems; share Customer Data with unauthorized users; use data obtained from one Customer for another Customer; use confidential competitor data unlawfully; attempt to reidentify de-identified data; process Personal Information in violation of applicable privacy law; submit sensitive Personal Information when unnecessary; use Customer Data to train public AI models without lawful authority and appropriate notice.

Users must follow all data-use restrictions imposed by the source Commerce Platform or third-party provider.

15. PERSONAL INFORMATION AND BUYER DATA

Users that process buyer, employee, contractor, supplier, or other Personal Information through the Services must:

have a lawful basis for processing; provide required privacy notices; honor applicable privacy rights; maintain appropriate security; limit access to authorized personnel; process only the information necessary for the intended purpose; comply with data-retention requirements; comply with marketplace-specific data restrictions.

Users may not use buyer information obtained through a marketplace to:

send unauthorized marketing; build unrelated customer databases; sell data; perform unauthorized identity matching; contact buyers outside permitted purposes; create unrelated advertising audiences; discriminate unlawfully; conduct surveillance.

16. CREDENTIALS AND ACCOUNT ACCESS

Users must protect:

usernames; passwords; API keys; authentication tokens; recovery codes; connected Account credentials; multi-factor authentication methods.

Users may not:

share individual credentials; allow unauthorized access; sell or transfer Accounts; use another person’s credentials without authorization; request credentials through deception; store credentials insecurely; disable required security controls; conceal unauthorized access; retain access after authorization has ended.

Organization Administrators must promptly remove access for former employees, contractors, and other Users who no longer require it.

Suspected unauthorized access must be reported promptly to:

security@saees.ai

If that email address is not active at publication, reports must be directed to:

support@saees.ai

17. SECURITY PROHIBITIONS

Users may not:

introduce viruses, malware, ransomware, spyware, or malicious code; attempt denial-of-service attacks; interfere with infrastructure; exploit known vulnerabilities; access systems without authorization; scan or test the Services without written authorization; bypass technical restrictions; alter logs or monitoring records; intercept data in transit; access another Customer’s information; attempt privilege escalation; use bots or scripts that impair performance; conceal malicious traffic; distribute stolen credentials; use the Services as infrastructure for cyberattacks.

Good-faith security research is not authorized unless conducted under a written Saees security-testing or vulnerability-disclosure program.

18. SCRAPING AND DATA COLLECTION

Users may not use the Services to perform unauthorized scraping, crawling, harvesting, extraction, or bulk collection of:

marketplace data; buyer information; competitor data; product information; pricing information; reviews; account information; personal information; copyrighted databases; third-party website content.

Authorized API access does not authorize collection beyond the permitted scope, purpose, volume, or retention period.

19. COMMUNICATIONS AND MESSAGING

Users may use communication features only for legitimate and authorized business purposes.

Users may not:

send spam; send unsolicited bulk messages; use purchased or unlawfully obtained contact lists; send deceptive communications; impersonate another sender; conceal the commercial nature of a message; omit legally required sender information; ignore valid opt-out requests; send prohibited marketplace messages; use customer service channels for unrelated marketing; include malware or deceptive links; harass or threaten recipients; use AI to misrepresent a human identity where disclosure is legally required.

Users are responsible for complying with applicable marketing, privacy, telecommunications, and anti-spam laws.

20. INTELLECTUAL PROPERTY

Users must have all rights and permissions necessary for content uploaded to or generated through the Services.

Users may not:

upload copyrighted material without authorization; use trademarks in a misleading manner; remove rights-management information; create unauthorized derivative works; distribute protected content unlawfully; use another party’s product images without permission; misrepresent affiliation with a brand; instruct AI features to reproduce protected content unlawfully; submit confidential trade-secret information without authorization.

Saees may remove or restrict content that appears to infringe third-party rights.

21. REVIEWS, RATINGS, AND ENDORSEMENTS

Users may not use the Services to:

create fake reviews; generate reviews from nonexistent customers; purchase positive reviews; suppress legitimate negative reviews unlawfully; create undisclosed employee or insider reviews; misrepresent a paid endorsement as independent; use AI to mass-produce deceptive testimonials; manipulate ratings; coordinate inauthentic review activity; offer prohibited compensation for reviews.

Any endorsement, testimonial, or promotional claim must be truthful and include legally required disclosures.

22. PRICING AND COMPETITION

Users may not use the Services to:

engage in unlawful price fixing; coordinate prices with competitors unlawfully; manipulate a marketplace; create false discounts; misrepresent a reference price; advertise a product as discounted when the claim is misleading; interfere with a competitor’s pricing systems; misuse confidential pricing information; violate applicable minimum advertised price obligations; use automated pricing in a manner prohibited by law.

Users remain responsible for reviewing all prices produced or modified through automated tools.

23. ADVERTISING AND PERFORMANCE CLAIMS

Users may not make unsupported or deceptive claims concerning:

product performance; product safety; health benefits; environmental benefits; earnings potential; sales performance; investment returns; approval rates; marketplace reinstatement; AI accuracy; automation outcomes; customer results.

Claims must be truthful, appropriately qualified, and supported by reliable evidence where required.

Users may not represent that Saees guarantees business success, revenue, profit, ranking, account approval, or marketplace reinstatement.

24. PROFESSIONAL SERVICES

Users receiving consulting, implementation, account-management, training, catalog, fulfillment, or other professional services must:

provide accurate information; provide timely instructions; maintain required marketplace permissions; review deliverables; disclose material compliance issues; avoid directing Saees personnel to perform prohibited conduct.

Saees personnel are not required to follow instructions that may violate law, marketplace policies, third-party agreements, or this Policy.

Saees may pause professional services until sufficient information or authorization is provided.

25. HIGH-RISK AND SENSITIVE USES

The Services are intended primarily for ecommerce operations.

Users may not use the Services as the sole system for decisions that determine an individual’s legal rights, access to essential services, employment, credit, housing, education, insurance, or medical treatment.

Users may not use Saees AI systems for high-impact automated decisions concerning individuals unless the use is expressly supported by Saees, legally permitted, and accompanied by appropriate safeguards and human review.

26. RESOURCE ABUSE

Users may not use the Services in a manner that:

consumes excessive system resources; unreasonably affects other Customers; creates abnormal traffic; generates abusive API volume; causes repeated platform errors; bypasses Subscription limits; avoids fees or usage charges; creates multiple Accounts to obtain duplicate trials or credits; uses automated methods to defeat technical restrictions.

Saees may apply rate limits, usage limits, temporary restrictions, or additional charges consistent with the applicable agreement.

27. RESELLING AND UNAUTHORIZED COMMERCIALIZATION

Unless expressly authorized in writing, Users may not:

resell the Services; sublicense Account access; operate a service bureau using Saees; provide shared access to unrelated third parties; white-label the Services; copy Saees workflows or interfaces; use Saees technology to build a competing product; sell AI Credits or API credentials; transfer Subscription access.

Authorized agencies, consultants, or Enterprise Customers may manage client Accounts only within the permissions and commercial terms approved by Saees.

28. MISREPRESENTATION OF SAEES

Users may not:

claim to be Saees employees or legal representatives; claim that Saees endorses a product without authorization; use Saees trademarks without permission; represent that Saees guarantees marketplace approval; misstate a partnership or certification; issue documents in the name of Saees without authorization; use Saees branding to deceive consumers or Commerce Platforms.

Participation in a Saees partner, referral, or service-provider program does not authorize statements beyond the scope of that program.

29. MONITORING AND INVESTIGATION

Saees may monitor use of the Services to the extent reasonably necessary to:

maintain security; enforce this Policy; prevent fraud; investigate complaints; comply with law; protect Customers and third parties; manage technical performance; verify Subscription compliance.

Saees may review:

Account activity; API logs; workflow execution; AI Agent actions; system events; support communications; connected-service error responses; content reported as potentially unlawful or abusive.

Saees does not undertake a general obligation to monitor all Customer activity or verify every product, listing, document, or AI output.

30. REPORTING VIOLATIONS

Suspected violations of this Policy may be reported to:

Saees LLC

General Support: support@saees.ai

Legal Notices: legal@saees.ai

Security Reports: security@saees.ai

Privacy Matters: privacy@saees.ai

Before publication, Saees must confirm that each listed email address is active and monitored.

Reports should include, where available:

the Account or Organization involved; a description of the suspected violation; relevant dates; relevant URLs or listing identifiers; screenshots or supporting documents; the reporter’s contact information.

Saees may request additional information.

31. ENFORCEMENT

Saees may take one or more of the following actions in response to an actual, suspected, or threatened violation:

issue a warning; request additional information; require corrective action; restrict a feature; disable an integration; suspend an AI Agent; revoke API credentials; impose usage limits; remove prohibited content; suspend one or more Users; suspend an Organization Account; terminate the Services; preserve relevant records; notify affected third parties; report conduct to a Commerce Platform; cooperate with legal authorities; pursue available legal remedies.

The action taken may depend on:

the seriousness of the violation; whether the conduct was intentional; the risk of harm; the User’s compliance history; whether the violation can be corrected; legal and contractual requirements; the need to protect the Services or third parties.

32. EMERGENCY SUSPENSION

Saees may immediately suspend access without prior notice where reasonably necessary to:

prevent fraud; protect Restricted Data; respond to a cybersecurity incident; prevent imminent harm; comply with law; respond to a third-party platform requirement; stop active abuse; protect infrastructure; preserve evidence.

Where legally and operationally appropriate, Saees will provide notice and information regarding potential restoration of access.

33. COOPERATION AND REMEDIATION

Users must reasonably cooperate with investigations concerning:

security incidents; suspected fraud; unauthorized access; marketplace violations; data misuse; intellectual-property complaints; unlawful content; payment disputes; API abuse.

Saees may require a User to:

remove prohibited content; rotate credentials; disable a workflow; restrict permissions; provide documentation; correct inaccurate information; complete security training; adopt additional controls; certify remediation.

Failure to cooperate may result in suspension or termination.

34. APPEALS

A User may request review of an enforcement decision by contacting:

legal@saees.ai

An appeal should include:

the affected Account; the enforcement action; the reason the User believes the decision should be reconsidered; supporting evidence; completed corrective actions.

Saees may decline repetitive, abusive, fraudulent, or unsupported appeals.

Nothing in this section requires Saees to restore access where continued use would create legal, security, contractual, or operational risk.

35. THIRD-PARTY ENFORCEMENT

A Commerce Platform or other third-party provider may independently restrict:

API access; marketplace access; seller Accounts; listings; data availability; integrations; payment services; shipping services.

Saees does not control third-party enforcement decisions and cannot guarantee that a third party will restore access.

Users remain responsible for addressing enforcement actions directly with the applicable third party.

36. CUSTOMER RESPONSIBILITY

Customers are responsible for:

all activity conducted through their Accounts; the actions of Authorized Users; configured AI Agents and automations; content submitted or published; products sold; communications sent; data imported or exported; permissions granted; compliance with marketplace rules; compliance with applicable law.

A Customer cannot avoid responsibility by claiming that an action was performed automatically, generated by AI, or initiated by an employee, contractor, integration, or Authorized User.

37. NO WAIVER

Saees’ failure to enforce a provision of this Policy does not waive the right to enforce that provision or another provision in the future.

38. CHANGES TO THIS POLICY

Saees may update this Policy to reflect:

changes to the Services; new integrations; new AI capabilities; legal or regulatory developments; security risks; marketplace requirements; operational changes.

Material changes may be communicated through:

the Services; email; an Account notice; the Saees website; another reasonable method.

The “Last Updated” date identifies the current version.

Continued use of the Services after the effective date of an updated Policy constitutes acceptance of the updated Policy, except where additional consent is required by law.

39. RELATIONSHIP TO OTHER AGREEMENTS

This Policy is incorporated into the Saees Terms of Use.

If this Policy conflicts with another written agreement between Saees and a Customer:

the Enterprise Agreement or Master Services Agreement controls for expressly negotiated matters; the Data Processing Addendum controls concerning processing of Personal Information as a Processor; this Policy controls concerning acceptable use unless the other agreement expressly states otherwise.

40. CONTACT INFORMATION

Questions about this Policy may be directed to:

Saees LLC

Website: https://saees.ai

Support: support@saees.ai

Legal: legal@saees.ai

Privacy: privacy@saees.ai

Security: security@saees.ai

Mailing Address: 4730 University Wy NE, Seattle, WA 98105

41. EFFECTIVE DATE

This Acceptable Use Policy is effective as of July 26, 2026 and remains in effect until replaced by a revised version published by Saees.

42. LEGAL REVIEW

These documents should be reviewed by qualified legal counsel experienced in SaaS, artificial intelligence, privacy, and technology transactions, including applicable Washington State and United States federal law.