Privacy Policy

1. COMPANY INFORMATION

The Services are provided by:

Saees LLC

United States of America

Website: https://saees.ai

General Support: support@saees.ai

Privacy Requests: privacy@saees.ai

Legal Notices: legal@saees.ai

Mailing Address: 4730 University Wy NE, Seattle, WA 98105

2. DEFINITIONS

For purposes of this Privacy Policy:

Account means an account used to access the Services.

Authorized User means an individual permitted by a Customer or Organization to use the Services.

Commerce Platform means a marketplace or ecommerce platform supported by Saees, including Amazon, Walmart Marketplace, eBay, and TikTok Shop.

Controller means the entity that determines why and how personal information is processed.

Customer means an individual, company, or other organization that purchases, subscribes to, or uses the Services.

Customer Data means information submitted, uploaded, imported, synchronized, transmitted, generated, or otherwise processed through the Services by or on behalf of a Customer.

Personal Information or Personal Data means information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual.

Processor or Service Provider means an entity that processes Personal Information on behalf of another entity.

Services means the Saees websites, software, platform, APIs, AI services, AI Agents, integrations, professional services, and related offerings.

3. SAEES’ ROLE IN PROCESSING INFORMATION

Saees may act in different roles depending on the circumstances.

3.1 Saees as Controller

Saees generally acts as a Controller when processing information for its own business purposes, including:

creating and administering Accounts; processing Subscription payments; communicating with Customers and Users; operating and securing the Services; conducting sales and marketing activities; improving platform functionality; preventing fraud and abuse; complying with legal obligations. 3.2 Saees as Processor

Saees generally acts as a Processor or Service Provider when processing Customer Data on behalf of a business Customer.

In these circumstances:

the Customer determines the purposes and means of processing; Saees processes the information according to the Customer’s instructions; individuals should generally direct requests concerning Customer Data to the relevant Customer; the Data Processing Addendum may apply.

The Customer is responsible for ensuring that it has a lawful basis and all required notices, permissions, and authorizations to provide Customer Data to Saees.

4. INFORMATION WE COLLECT

The information we collect depends on how an individual or organization interacts with the Services.

4.1 Account and Contact Information

We may collect:

first and last name; business name; job title; email address; telephone number; billing address; mailing address; country or region; Account username; profile information; preferred language; communication preferences; Organization role and permissions. 4.2 Business and Organization Information

We may collect:

company name; business type; industry; company size; business address; tax or business registration information; marketplace account identifiers; operational preferences; employee or contractor roles; Subscription and service information; support and onboarding information.

Saees does not intentionally request sensitive government identification documents unless they are reasonably necessary for identity verification, legal compliance, a professional service, or a marketplace-related process requested by the Customer.

4.3 Commerce Platform Information

When a Customer connects a supported Commerce Platform, Saees may receive information made available through that platform’s API or authorized connection, including:

seller or merchant identifiers; store information; product catalogs; SKU, ASIN, UPC, GTIN, or other product identifiers; listing information; prices; inventory quantities; orders; returns; shipment information; fulfillment information; account performance information; advertising information; reports; marketplace messages; policy or account-status information; customer information included in marketplace transactions.

The information available depends on the permissions granted by the Customer and the functionality made available by the applicable Commerce Platform.

4.4 Product, Order, and Fulfillment Information

We may process:

product names and descriptions; product images; product categories and attributes; inventory quantities; warehouse information; supplier information; purchase orders; order information; shipping addresses; carrier information; tracking numbers; returns and refund information; fulfillment and delivery status.

Some transaction information may include Personal Information relating to the Customer’s buyers. Saees processes that information solely to provide the Services and according to the Customer’s instructions and applicable marketplace requirements.

4.5 Customer Support and Communications

When you communicate with Saees, we may collect:

emails; support tickets; chat messages; call notes; meeting recordings, when notice or consent is provided; screenshots; documents; attachments; feedback; survey responses; customer service history. 4.6 AI Inputs and Outputs

When Users interact with AI-powered features, we may process:

prompts; instructions; uploaded files; images; product information; business questions; generated responses; generated content; AI Agent actions; workflow history; model and feature usage information; User feedback concerning AI outputs.

Users should not submit sensitive Personal Information to AI features unless it is reasonably necessary and authorized for the intended business purpose.

4.7 Payment and Transaction Information

When a Customer purchases a Subscription or service, we may collect:

billing contact information; billing address; transaction amount; currency; payment status; invoice information; payment method type; partial payment card details, such as the last four digits; payment processor transaction identifiers.

Complete payment card details are generally collected and processed directly by authorized third-party payment processors. Saees does not intend to store complete payment card numbers or security codes.

4.8 Technical and Usage Information

We may automatically collect:

Internet Protocol address; browser type; browser version; device type; operating system; language settings; time zone; device identifiers; referring URL; pages viewed; links selected; login activity; session duration; feature usage; API activity; error reports; diagnostic information; security events; approximate location derived from an IP address. 4.9 Cookies and Similar Technologies

We may use:

cookies; local storage; pixels; software development kits; analytics technologies; authentication technologies; similar identifiers.

These technologies may be used to:

maintain login sessions; remember preferences; secure the Services; measure usage; diagnose errors; improve performance; understand website traffic; support marketing where legally permitted.

Additional details are provided in the Saees Cookie Policy.

4.10 Information From Third Parties

We may receive information from:

Commerce Platforms; payment processors; shipping and fulfillment providers; cloud service providers; authentication providers; business partners; referral partners; analytics providers; public sources; Customers that invite Authorized Users; service providers acting on our behalf.

5. HOW WE USE INFORMATION

Saees may use Personal Information for the following purposes.

5.1 Providing the Services

We use information to:

create and administer Accounts; authenticate Users; provide platform features; connect Commerce Platforms; synchronize catalogs, inventory, orders, and shipments; operate AI features and AI Agents; execute User-authorized workflows; generate reports and analytics; provide professional services; process Customer requests. 5.2 Processing Payments

We use information to:

process Subscription payments; issue invoices; manage renewals; verify transactions; detect payment fraud; maintain financial and tax records. 5.3 Customer Support

We use information to:

answer questions; investigate technical issues; resolve support requests; provide onboarding; deliver implementation services; communicate about incidents or outages. 5.4 Operating and Improving the Services

We may use information to:

understand how the Services are used; improve platform performance; develop new functionality; analyze errors; test features; improve User experience; conduct internal research and analytics; train internal classification, security, or operational systems using appropriate safeguards.

Saees does not use confidential Customer Data to train publicly available general-purpose artificial intelligence models.

5.5 Artificial Intelligence Processing

We process AI Inputs to:

generate requested outputs; analyze business information; provide recommendations; execute authorized AI Agent actions; improve the reliability and safety of Saees AI features; detect abusive or prohibited activity.

Where third-party AI providers are used, Saees will configure and contract with those providers according to commercially reasonable privacy and security standards.

5.6 Security and Fraud Prevention

We use information to:

protect Accounts; prevent unauthorized access; investigate suspected fraud; detect malicious activity; monitor API misuse; enforce usage restrictions; protect Saees, Customers, Users, and third parties. 5.7 Communications

We may use information to send:

Account notices; billing communications; security alerts; support messages; service announcements; policy updates; operational notifications; training or onboarding communications. 5.8 Marketing

Where permitted by law, Saees may use contact and interaction information to:

send promotional emails; provide product updates; invite Users to events or webinars; provide relevant offers; measure marketing effectiveness.

Users may opt out of promotional communications at any time. Opting out does not prevent Saees from sending necessary transactional, security, legal, or service-related communications.

5.9 Legal and Compliance Purposes

We may use information to:

comply with laws and regulations; respond to lawful governmental requests; establish, exercise, or defend legal claims; enforce agreements and policies; conduct audits; maintain required records; investigate violations.

6. LEGAL BASES FOR PROCESSING

Where the GDPR, UK GDPR, or similar laws apply, Saees may rely on one or more of the following legal bases:

6.1 Performance of a Contract

Processing may be necessary to:

create and administer an Account; provide the Services; process payments; fulfill a Subscription or service agreement; provide customer support. 6.2 Legitimate Interests

We may process information for legitimate interests such as:

securing the Services; preventing fraud; improving functionality; understanding Service usage; communicating with business Customers; protecting legal rights.

We consider the nature of the information, the impact on individuals, and whether the processing is reasonably expected.

6.3 Consent

We may rely on consent for activities such as:

optional marketing communications; non-essential cookies; certain recordings; processing where consent is legally required.

Consent may be withdrawn at any time without affecting processing that occurred before withdrawal.

6.4 Legal Obligations

We may process information when necessary to comply with:

tax laws; accounting requirements; court orders; lawful governmental requests; sanctions and export-control rules; other applicable legal requirements. 6.5 Protection of Legal Rights

We may process information where necessary to establish, exercise, or defend legal claims or protect the rights and safety of Saees, Customers, Users, or third parties.

7. HOW WE DISCLOSE INFORMATION

Saees does not sell Customer Data.

Saees may disclose Personal Information in the following circumstances.

7.1 Service Providers and Subprocessors

We may provide information to service providers that assist with:

cloud hosting; data storage; cybersecurity; authentication; customer support; payment processing; email delivery; analytics; artificial intelligence processing; communications; error monitoring; document processing; professional services.

These providers may process information only for authorized purposes and are subject to contractual obligations where required.

7.2 Commerce Platforms and Connected Services

At the Customer’s direction, Saees may transmit information to or receive information from:

Amazon; Walmart Marketplace; eBay; TikTok Shop; shipping providers; payment providers; communication services; other authorized integrations.

Each third party operates according to its own terms and privacy practices.

7.3 Within a Customer Organization

Organization Administrators may access information associated with their Organization, including:

User profiles; Account activity; permissions; Customer Data; usage information; billing information.

Users of an Organization Account should direct questions regarding their Organization’s access to the Organization Administrator.

7.4 Business Transactions

Information may be disclosed or transferred in connection with:

a merger; acquisition; financing; reorganization; sale of assets; bankruptcy; corporate transaction.

Where required, Saees will provide notice or require the recipient to continue protecting the information.

7.5 Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

comply with applicable law; respond to a subpoena, court order, or lawful request; protect legal rights; investigate fraud or security incidents; enforce agreements; protect the safety of Users or third parties. 7.6 With Consent or at the Customer’s Direction

We may disclose information when an individual or Customer:

provides consent; requests the disclosure; enables an integration; authorizes a workflow; invites another User; directs Saees to perform a service.

8. ARTIFICIAL INTELLIGENCE PROVIDERS

Saees may use third-party artificial intelligence providers to support AI-powered functionality.

Depending on the selected feature, information may be transmitted to providers such as OpenAI, Anthropic, or other approved technology providers.

Saees will seek to:

disclose only the information reasonably necessary for the requested function; use business or enterprise offerings where appropriate; implement contractual data-protection requirements; restrict provider use of Customer Data where commercially and technically available; evaluate providers before enabling production use.

Users remain responsible for ensuring that information submitted through AI features is appropriate, accurate, and lawfully obtained.

AI-generated outputs may be inaccurate and should be independently reviewed before use.

9. DATA OWNERSHIP

Customers retain all ownership rights in Customer Data.

Saees does not obtain ownership of:

product catalogs; listings; product images; order information; inventory records; supplier records; business documents; AI prompts; Customer-created workflows; Customer-generated reports.

The Customer grants Saees a limited license to process Customer Data solely as necessary to:

provide the Services; perform requested professional services; maintain and secure the Services; comply with law; enforce applicable agreements.

10. AGGREGATED AND DE-IDENTIFIED INFORMATION

Saees may create aggregated, statistical, or de-identified information that does not reasonably identify an individual or Customer.

We may use such information to:

analyze trends; improve the Services; develop benchmarks; improve security; understand platform performance; conduct business planning.

Saees will not attempt to reidentify de-identified information except to verify that its de-identification processes are effective or where otherwise permitted by law.

11. INTERNATIONAL DATA TRANSFERS

Saees is based in the United States, and Personal Information may be processed in the United States and other countries where Saees or its service providers operate.

These countries may have data-protection laws different from those in the individual’s country.

Where required, Saees may use recognized transfer mechanisms, including:

adequacy decisions; European Commission Standard Contractual Clauses; the UK International Data Transfer Agreement; the UK Addendum to the European Commission Standard Contractual Clauses; contractual, technical, and organizational safeguards; other legally recognized transfer mechanisms.

12. DATA RETENTION

Saees retains Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

the duration of the Customer relationship; the nature of the information; Account status; Subscription requirements; Customer instructions; security requirements; legal and regulatory obligations; tax and accounting requirements; dispute-resolution needs; applicable limitation periods.

Following Account termination, Customer Data may remain available for a limited period to permit export or recovery.

After the applicable retention period, information may be:

deleted; anonymized; securely archived where legally required.

Backups may retain information for a limited period until overwritten according to standard backup cycles.

13. DATA SECURITY

Saees uses commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Information.

These safeguards may include:

encryption in transit; encryption at rest where appropriate; access controls; role-based permissions; multi-factor authentication; logging and monitoring; vulnerability management; secure software-development practices; employee confidentiality requirements; vendor assessments; backups; incident-response procedures.

No method of transmission, storage, or security control is completely secure. Saees cannot guarantee absolute security.

Customers remain responsible for:

protecting login credentials; controlling User permissions; removing unauthorized Users; securing connected Commerce Platform Accounts; reviewing AI and automation permissions; maintaining secure devices and networks.

14. SECURITY INCIDENTS

Saees maintains procedures for evaluating and responding to suspected security incidents.

Where required by applicable law or contract, Saees will notify affected Customers or individuals of a confirmed breach involving Personal Information.

Notification may include:

the nature of the incident; the categories of information affected; actions taken by Saees; recommended protective measures; contact information for additional assistance.

Customers acting as Controllers remain responsible for determining whether they must notify affected individuals or regulators regarding Customer Data.

15. PRIVACY RIGHTS

Depending on location and applicable law, individuals may have the right to:

request access to Personal Information; request correction of inaccurate information; request deletion; request restriction of processing; object to certain processing; receive a portable copy of information; withdraw consent; opt out of direct marketing; appeal a denied privacy request; lodge a complaint with a supervisory authority; obtain information about categories of information collected and disclosed.

Rights are not absolute and may be limited by applicable exceptions.

15.1 Submitting a Request

Requests may be sent to:

privacy@saees.ai

A request should include enough information to:

identify the requester; understand the requested action; locate the relevant information; verify the requester’s authority.

Saees may request reasonable identity verification before completing a request.

15.2 Authorized Agents

Where permitted by law, an authorized agent may submit a request on behalf of an individual.

Saees may require evidence that:

the individual authorized the agent; the agent is legally permitted to act; the individual’s identity has been verified. 15.3 Requests Concerning Customer-Controlled Data

When Saees processes Personal Information solely on behalf of a Customer, Saees may direct the requester to that Customer.

Saees will reasonably assist the Customer in responding to valid requests as required by law or the applicable Data Processing Addendum.

15.4 Non-Discrimination

Saees will not unlawfully discriminate against an individual for exercising a privacy right.

16. EUROPEAN ECONOMIC AREA, SWITZERLAND, AND UNITED KINGDOM

Individuals in the European Economic Area, Switzerland, or the United Kingdom may have rights including:

access; rectification; erasure; restriction; portability; objection; withdrawal of consent; protection relating to certain automated decisions.

Individuals may also lodge a complaint with the applicable data-protection authority.

Saees encourages individuals to contact privacy@saees.ai first so that concerns may be addressed directly.

Where Saees is required to appoint an EU or UK representative, the applicable representative’s information will be made available in this Privacy Policy or a related legal notice.

17. CALIFORNIA PRIVACY NOTICE

This section applies where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Saees’ processing.

17.1 Categories of Personal Information

Saees may collect the following categories:

identifiers; customer-record information; commercial information; Internet or electronic network activity; geolocation information at an approximate level; professional or employment-related information; inferences derived from usage or business information; sensitive Personal Information only when reasonably necessary for an authorized purpose. 17.2 Sources

Information may be collected from:

individuals; Customers; Authorized Users; Commerce Platforms; connected services; payment processors; service providers; public sources; website and platform activity. 17.3 Business Purposes

Information may be used for:

providing the Services; processing transactions; customer support; security; fraud prevention; analytics; service improvement; compliance; marketing where permitted. 17.4 Disclosure

Saees may disclose Personal Information to service providers, contractors, connected services, professional advisers, and governmental authorities for the purposes described in this Privacy Policy.

17.5 Sale and Sharing

Saees does not sell Customer Data.

Saees does not sell Personal Information for money.

Certain advertising or analytics technologies may constitute “sharing” under California law. Where applicable, Saees will provide legally required choices, including an opt-out mechanism or recognition of qualifying browser-based preference signals.

17.6 California Rights

Eligible California residents may request:

access to categories and specific pieces of Personal Information; correction; deletion; portability; information about collection and disclosure; opt-out of sale or sharing; limitation of certain uses of sensitive Personal Information; non-discrimination.

Requests may be sent to privacy@saees.ai.

18. OTHER UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the jurisdiction, these may include rights to:

access; correct; delete; obtain a copy; opt out of targeted advertising; opt out of certain profiling; opt out of the sale of Personal Information; appeal a denied request.

Requests may be sent to privacy@saees.ai.

Saees will respond according to the requirements applicable to the requester and the relevant processing activity.

19. BRAZILIAN PRIVACY RIGHTS

Where Brazil’s Lei Geral de Proteção de Dados applies, individuals may have rights to:

confirmation of processing; access; correction; anonymization, blocking, or deletion where applicable; portability; information about disclosures; revocation of consent; review of certain automated decisions; information about the consequences of withholding consent.

Requests may be submitted to privacy@saees.ai.

20. AUTOMATED PROCESSING AND AI DECISIONS

Saees may use automated systems to:

generate product content; classify products; identify operational patterns; recommend inventory or pricing actions; detect fraud or abuse; prioritize support or security events; operate AI Agents according to User-selected permissions.

Saees does not intend to make decisions producing legal or similarly significant effects concerning individuals solely through automated processing unless:

the processing is necessary for a contract; legally permitted; based on explicit consent where required; accompanied by appropriate safeguards.

Users remain responsible for reviewing AI outputs and AI Agent actions before relying on them for material business decisions.

21. CHILDREN’S PRIVACY

The Services are designed for businesses and are not intended for children.

Saees does not knowingly collect Personal Information directly from children under thirteen years of age.

Users must be at least eighteen years old or have the legal authority required to enter into an agreement with Saees.

If Saees learns that it has collected Personal Information from a child in violation of applicable law, it will take reasonable steps to delete that information.

Concerns may be sent to privacy@saees.ai.

22. MARKETING PREFERENCES

Users may unsubscribe from promotional emails using the unsubscribe link included in those communications.

Users may also contact support@saees.ai or privacy@saees.ai.

Even after opting out of marketing, Saees may continue sending:

security alerts; billing notices; legal notices; support responses; Account messages; operational Service communications.

23. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers offer “Do Not Track” settings. There is no universally accepted standard governing all such signals.

Where required by applicable law, Saees will recognize qualifying browser-based privacy preference signals, such as Global Privacy Control, for the applicable browser or device.

24. THIRD-PARTY LINKS AND SERVICES

The Services may contain links to or integrations with third-party websites and services.

Saees does not control the privacy practices of independent third parties.

Users should review the terms and privacy policies of:

Commerce Platforms; payment processors; shipping providers; communication services; websites accessed through external links; other connected applications.

This Privacy Policy does not apply to information independently collected by those third parties.

25. BUSINESS CUSTOMER RESPONSIBILITIES

Customers that submit Personal Information to the Services represent that they:

have authority to provide the information; have provided legally required privacy notices; have obtained required permissions or consent; will use the Services consistently with applicable law; will configure access permissions appropriately; will not submit unnecessary sensitive information; will respond to privacy requests where the Customer is the Controller; will comply with Commerce Platform data-use restrictions.

Customers must not use Personal Information obtained through Commerce Platforms for unauthorized marketing, surveillance, profiling, resale, or other prohibited purposes.

26. DATA PROCESSING ADDENDUM

Business Customers requiring additional data-protection terms may enter into the Saees Data Processing Addendum.

The Data Processing Addendum may address:

Controller and Processor responsibilities; processing instructions; confidentiality; security measures; Subprocessors; international transfers; assistance with data-subject requests; security incidents; deletion and return of Customer Data; audit rights.

Where the Data Processing Addendum conflicts with this Privacy Policy concerning Saees’ processing as a Processor, the Data Processing Addendum will control.

27. CHANGES TO THIS PRIVACY POLICY

Saees may update this Privacy Policy from time to time.

When material changes are made, Saees may provide notice through:

the Services; email; the Saees website; an Account notification; another reasonable method.

The “Last Updated” date identifies the current version.

Continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, except where additional consent is required by law.

28. CONTACTING SAEES

Questions, concerns, or privacy requests may be directed to:

Saees LLC

Website: https://saees.ai

Privacy: privacy@saees.ai

Legal: legal@saees.ai

Support: support@saees.ai

Mailing Address: 4730 University Wy NE, Seattle, WA 98105

29. COMPLAINTS

Saees encourages individuals to contact privacy@saees.ai regarding privacy concerns.

Where applicable, individuals may also submit a complaint to:

a national or regional data-protection authority; the UK Information Commissioner’s Office; a state attorney general; another competent privacy regulator.

Saees will not retaliate against an individual for submitting a lawful privacy complaint.

30. EFFECTIVE DATE

This Privacy Policy is effective as of July 26, 2026, and remains effective until replaced by a revised version published by Saees.

31. LEGAL REVIEW

These documents should be reviewed by qualified legal counsel experienced in SaaS, artificial intelligence, privacy, and technology transactions, including applicable Washington State and United States federal law.