Terms of Service
Last updated: July 26, 2026
On this page 70 sections
1. INTRODUCTION
Welcome to Saees.
These Terms of Use ("Terms") govern your access to and use of the Saees platform, including our website, software, applications, artificial intelligence services, APIs, integrations, professional services, and any related products or services (collectively, the "Service").
These Terms constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Saees LLC ("Saees," "Company," "we," "our," or "us").
By accessing, creating an account, purchasing a subscription, connecting third-party platforms, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional policies incorporated by reference.
If you do not agree to these Terms, you must immediately discontinue use of the Service.
2. COMPANY INFORMATION
Saees LLC
United States of America
Website: https://saees.ai
General Support: support@saees.ai
Mailing Address: 4730 University Wy NE, Seattle, WA 98105
Legal: legal@saees.ai
Privacy: privacy@saees.ai
3. ABOUT SAEES
Saees is an Artificial Intelligence-powered Commerce Operating System ("AI Commerce OS") that enables businesses to centralize, automate, optimize, and scale their ecommerce operations across supported commerce platforms.
The Service combines software, artificial intelligence, automation, analytics, and professional services into a unified operating system for ecommerce businesses.
Depending on the subscription plan, the Service may include, without limitation:
AI Agents Marketplace Management Product Catalog Management Inventory Synchronization Order Management Fulfillment Operations Shipping Management Customer Communications AI Content Generation Product Listing Optimization Pricing Intelligence Inventory Forecasting Sales Analytics Business Intelligence Dashboards Workflow Automation Team Collaboration Supplier Management API Access Reporting Tools Professional Services Educational Content Training Resources
Saees continuously improves the Service and may add, modify, replace, or discontinue features at its sole discretion.
4. ELIGIBILITY
To use the Service, you represent and warrant that:
You are at least eighteen (18) years of age or have legal authority to enter into this Agreement. You have the legal capacity to accept these Terms. If you are acting on behalf of a business or other legal entity, you have authority to bind that entity. All information provided during registration is accurate and complete. Your use of the Service complies with all applicable laws and regulations.
Saees reserves the right to refuse or terminate access to the Service where permitted by applicable law.
5. DEFINITIONS
For purposes of these Terms:
Account means the registered account created to access the Service.
AI Agent means an autonomous or semi-autonomous artificial intelligence system capable of performing tasks, generating recommendations, executing workflows, or interacting with connected services on behalf of the User.
API means any application programming interface made available by Saees.
Commerce Platform means any ecommerce marketplace or commerce platform officially supported by Saees, including Amazon, Walmart Marketplace, eBay, TikTok Shop, Mercado Libre (when available), and any additional platforms introduced by Saees in the future.
Customer Data means all information uploaded, imported, synchronized, generated, or otherwise processed by the User through the Service.
Organization means a business entity using one or more Accounts under a single subscription.
Service means all software, applications, APIs, AI services, integrations, automations, dashboards, documentation, professional services, and digital products offered by Saees.
Subscription means a recurring paid plan granting access to specific features of the Service.
User means any individual or legal entity accessing or using the Service.
6. ACCEPTANCE OF THESE TERMS
By using the Service, you acknowledge that:
You have read these Terms. You understand these Terms. You agree to comply with these Terms. You accept any future modifications made in accordance with Section 28 of these Terms.
If you are using the Service on behalf of an organization, your acceptance binds both you and that organization.
7. ACCOUNT REGISTRATION
Certain features of the Service require registration of an Account.
When creating an Account, you agree to:
Provide accurate and complete registration information. Keep your information current. Maintain the confidentiality of your credentials. Notify Saees immediately of any unauthorized use of your Account. Accept responsibility for all activities occurring under your Account.
Saees may require additional identity verification before enabling certain features or integrations.
Failure to provide accurate information may result in suspension or termination of the Account.
8. ACCOUNT SECURITY
You are solely responsible for safeguarding:
Usernames Passwords API Keys Authentication Tokens Multi-Factor Authentication Devices Recovery Codes
You must immediately notify Saees if you suspect:
Unauthorized Account access; Credential theft; Unauthorized API usage; Security breaches affecting your Organization.
Saees is not liable for losses resulting from your failure to protect your credentials.
9. ORGANIZATION ACCOUNTS
Organizations may authorize multiple Users to access the Service.
Each Organization Administrator is responsible for:
Managing user permissions; Removing former employees or contractors; Assigning administrative privileges; Reviewing Account activity; Maintaining organizational security.
Organization Administrators may access Customer Data associated with their Organization.
10. AUTHORIZED USERS
Each Subscription includes a specific number of authorized Users.
Unless expressly permitted by the applicable Subscription:
Accounts may not be shared. Accounts may not be transferred. Multiple individuals may not use the same credentials. Login credentials must remain unique to each authorized User.
Unauthorized sharing of Accounts may result in:
Immediate suspension; Additional licensing fees; Restriction of platform access; Permanent termination of the Subscription without refund.
11. ACCEPTABLE USE
The Service may only be used for lawful business purposes and in accordance with these Terms.
Users agree not to use the Service in any manner that:
Violates any applicable law, regulation, court order, or governmental requirement; Infringes the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party; Violates the policies, agreements, or terms of any supported Commerce Platform; Attempts to gain unauthorized access to the Service, Customer Data, infrastructure, or third-party systems; Disrupts, damages, or interferes with the operation, security, or availability of the Service; Distributes malware, ransomware, spyware, viruses, or any other malicious software; Performs unauthorized scraping, data harvesting, or automated collection of information from third-party services; Circumvents technical limitations, authentication mechanisms, licensing restrictions, or security controls implemented by Saees; Uses the Service to facilitate fraud, deceptive practices, money laundering, identity theft, counterfeit products, intellectual property infringement, or other unlawful commercial activities; Uses the Service to generate misleading, defamatory, abusive, discriminatory, or unlawful content.
Saees reserves the right to investigate suspected violations and may suspend or terminate access to the Service without prior notice where reasonably necessary to protect the Service, its Users, or third parties.
12. COMMERCE PLATFORM COMPLIANCE
Saees provides software designed to assist Users in operating ecommerce businesses across supported Commerce Platforms.
The User remains solely responsible for complying with all applicable policies, requirements, and agreements established by each Commerce Platform connected to the Service.
Supported Commerce Platforms currently include:
Amazon Walmart Marketplace eBay TikTok Shop
Additional Commerce Platforms may be supported in the future.
Nothing within the Service shall be interpreted as legal authorization to:
sell restricted products; sell regulated products; list branded products; create listings requiring approval; access gated categories; appeal marketplace enforcement actions.
Saees does not guarantee:
Marketplace account approval; Brand Registry approval; Brand authorization; Category approval; Product listing approval; Ungating approval; Intellectual property approval; Account reinstatement; Suspension removal; Policy appeal success; Buy Box eligibility; Search ranking; Advertising performance; Sales volume; Revenue; Profitability.
The User remains solely responsible for reviewing and approving any action before relying upon recommendations generated by the Service.
13. ARTIFICIAL INTELLIGENCE SERVICES
Saees incorporates Artificial Intelligence technologies to enhance ecommerce operations.
Depending on the Subscription, AI-powered features may include:
Product title generation; Product description generation; Bullet point generation; Listing optimization; Keyword recommendations; Image analysis; Customer communication assistance; Business reporting; Inventory forecasting; Sales forecasting; Operational insights; Competitive analysis; Workflow recommendations; Catalog enrichment; Product classification; Translation services; Document analysis; Business intelligence.
Artificial Intelligence systems generate probabilistic outputs.
Accordingly, AI-generated responses, recommendations, predictions, analyses, or content may contain inaccuracies, omissions, or outdated information.
Users acknowledge that Artificial Intelligence does not replace professional business judgment.
Before implementing any recommendation generated by the Service, Users are responsible for independently verifying its accuracy and suitability for their business.
14. AI AGENTS
Certain Subscription plans include Artificial Intelligence Agents capable of performing operational tasks on behalf of the User.
Depending on configuration and permissions granted by the User, AI Agents may:
Analyze catalog data; Generate product listings; Optimize existing listings; Generate product content; Monitor inventory; Analyze pricing; Create reports; Recommend purchasing decisions; Recommend inventory transfers; Monitor operational performance; Execute approved workflows; Generate customer communications; Assist with marketplace operations; Automate repetitive business processes.
AI Agents operate only within the permissions configured by the User.
The User may modify or disable AI Agents at any time, subject to the capabilities of the applicable Subscription.
Saees makes no representation that actions suggested or performed by AI Agents will achieve any particular commercial result.
The User remains solely responsible for all business decisions and operational outcomes.
15. AUTOMATED WORKFLOWS
The Service may allow Users to create automated workflows that interact with connected Commerce Platforms or third-party services.
Automated workflows may include, without limitation:
Inventory synchronization; Order synchronization; Shipment creation; Tracking updates; Pricing updates; Catalog synchronization; Listing publication; Customer messaging; Purchase order generation; Reporting; Notifications; Internal operational workflows.
By enabling automation, the User expressly authorizes Saees to execute the configured actions on the User's behalf.
The User acknowledges that improperly configured workflows may affect connected systems.
Saees is not responsible for errors resulting from User-created automation rules or incorrect configuration.
16. THIRD-PARTY SERVICES AND INTEGRATIONS
The Service integrates with independent third-party providers.
Current supported integrations may include:
Commerce Platforms Amazon Walmart Marketplace eBay TikTok Shop Shipping Providers Shippo UPS FedEx USPS DHL Payment Providers Stripe PayPal Mercury Artificial Intelligence Providers OpenAI Anthropic Cloud Infrastructure Providers Amazon Web Services (AWS) Google Cloud Platform (GCP) Microsoft Azure Communication Services Gmail Microsoft Outlook
These third-party services operate independently from Saees.
Saees does not control and is not responsible for:
Third-party service availability; API changes; API limitations; Service interruptions; Maintenance periods; Marketplace policy changes; Third-party outages; Data accuracy supplied by third parties; Security incidents occurring within third-party services.
If any third-party provider modifies or discontinues its services, Saees may modify, suspend, or discontinue the corresponding integration without liability.
17. API ACCESS
Certain Subscription plans may include access to one or more Saees APIs.
API access is subject to these Terms, applicable documentation, and any additional API policies published by Saees.
Unless expressly authorized in writing, Users may not:
Reverse engineer the API; Decompile the API; Circumvent rate limits; Abuse authentication mechanisms; Interfere with API availability; Republish API responses as a competing service; Resell API access; Use the API for unlawful purposes.
Saees reserves the right to:
Limit API usage; Modify API endpoints; Introduce authentication requirements; Revoke API credentials; Suspend API access where misuse is detected.
18. CUSTOMER DATA
The User retains all ownership rights in Customer Data.
Customer Data includes, without limitation:
Product catalogs; Listings; Inventory information; Orders; Shipment information; Customer communications; Supplier information; Uploaded documents; Images; Reports; Business records; Operational data; AI prompts submitted by the User.
Saees does not acquire ownership of Customer Data.
The User grants Saees a limited, worldwide, non-exclusive, royalty-free license to process Customer Data solely as necessary to provide, maintain, secure, improve, and support the Service.
Except where required by law or expressly authorized by the User, Saees will not sell Customer Data or disclose confidential Customer Data to unaffiliated third parties for their own commercial purposes.
Saees does not use confidential Customer Data to train publicly available artificial intelligence models.
19. INTELLECTUAL PROPERTY
The Service, including all software, source code, interfaces, documentation, workflows, AI Agents, trademarks, logos, graphics, designs, databases, reports, and proprietary technologies, is owned by or licensed to Saees and is protected by applicable intellectual property laws.
Except as expressly permitted by these Terms, Users may not:
Copy; Modify; Reverse engineer; Create derivative works; Redistribute; License; Sell; Lease; Commercialize; Exploit any portion of the Service without the prior written consent of Saees.
All rights not expressly granted remain reserved by Saees.
20. SUBSCRIPTION PLANS
Saees offers subscription-based Services designed to meet the operational needs of businesses of different sizes.
Subscription plans may include different features, usage limits, integrations, AI capabilities, storage allocations, API access, support levels, and user limits.
The features included within each Subscription are described on the Saees website or within the applicable Order Form.
Saees reserves the right to modify, replace, discontinue, or introduce new Subscription plans at any time.
Unless otherwise required by applicable law, modifications to Subscription plans shall not affect the pricing or features of an active billing period.
21. FREE TRIALS
Saees may offer free trials or promotional access to certain Services.
Free Trials are offered solely for evaluation purposes.
Saees reserves the right to:
determine eligibility; limit the duration of Free Trials; suspend or terminate a Free Trial; restrict available features during a trial period.
Unless otherwise stated, Free Trial Users may be required to provide a valid payment method before accessing certain Services.
If a Free Trial converts into a paid Subscription, recurring billing will begin in accordance with the pricing disclosed during registration.
22. FEES
Certain features of the Service require payment.
The User agrees to pay all applicable fees associated with the selected Subscription.
Fees may include:
Subscription Fees; AI Usage Fees; API Usage Fees; Professional Services; Onboarding Services; Enterprise Services; Training Services; Marketplace Services; Additional User Licenses; Additional Storage; Additional AI Credits.
All prices are displayed in U.S. Dollars unless otherwise indicated.
23. BILLING
By purchasing a Subscription, the User authorizes Saees and its payment processors to charge all applicable fees using the selected payment method.
Recurring Subscriptions shall automatically renew unless cancelled in accordance with these Terms.
Users are responsible for maintaining valid payment information at all times.
Failure to process payment may result in:
suspension of the Subscription; restricted access; cancellation of Services; deletion of certain features after applicable retention periods.
24. TAXES
Unless otherwise expressly stated, Subscription fees do not include applicable taxes.
Users are responsible for paying any sales tax, value-added tax (VAT), goods and services tax (GST), withholding taxes, or similar governmental charges required by applicable law.
Where required, Saees may collect and remit taxes on behalf of governmental authorities.
25. RENEWALS
Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to renewal.
Renewals occur using the payment method associated with the User's Account.
Users may disable automatic renewal through their Account settings or by contacting Saees Support before the next billing cycle begins.
Unless required by applicable law, Subscription Fees are non-refundable once a renewal has been processed.
26. PRICE CHANGES
Saees reserves the right to modify pricing for future billing periods.
Where required by applicable law, Users will receive reasonable advance notice before any pricing changes become effective.
Continued use of the Service after the effective date constitutes acceptance of the updated pricing.
If the User does not agree to the revised pricing, the Subscription may be cancelled before the next renewal date.
27. AI CREDITS
Certain Services may operate using AI Credits or other usage-based consumption models.
AI Credits may be consumed by activities including, but not limited to:
AI conversations; AI Agents; Content generation; Image analysis; Document processing; Workflow execution; AI recommendations; Translation; Business analysis.
Unused AI Credits expire in accordance with the applicable Subscription or Order Form.
Unless expressly stated otherwise, unused AI Credits have no cash value and are non-transferable.
Saees reserves the right to modify AI consumption rates when introducing new AI models or capabilities.
28. PROFESSIONAL SERVICES
Saees may provide optional Professional Services including:
Marketplace consulting; AI implementation; Business process optimization; Account setup; Catalog migration; Inventory migration; Marketplace onboarding; Staff training; Operational consulting.
Professional Services are governed by these Terms unless a separate written agreement provides otherwise.
Completion dates are estimates only and may vary depending on project complexity.
29. ENTERPRISE SERVICES
Enterprise Customers may receive additional services including:
Dedicated Account Management; Priority Support; Custom Integrations; API Extensions; Advanced Security; Single Sign-On (SSO); Custom AI Agents; Service-Level Agreements (SLAs); Implementation Services.
Enterprise Services may be governed by a separate Master Services Agreement (MSA), Statement of Work (SOW), or Enterprise Subscription Agreement.
Where such agreement conflicts with these Terms, the Enterprise Agreement shall govern solely with respect to the Enterprise Services.
30. PAYMENT PROCESSORS
Payments are processed by independent third-party payment providers.
Saees does not store complete payment card information.
Payment processing may be performed through providers such as:
Stripe; PayPal; Mercury; or other authorized payment providers.
The User's payment information is subject to the terms and privacy policies of the applicable payment processor.
31. REFUNDS
Except where prohibited by applicable law or expressly stated otherwise, Subscription Fees are non-refundable.
New Customers may be eligible for a limited money-back guarantee if advertised at the time of purchase.
Professional Services, implementation fees, onboarding fees, and usage-based AI fees are non-refundable once the Service has been performed or consumed.
Refund requests must be submitted in writing to:
Saees reserves the right to determine eligibility for refunds in accordance with these Terms and applicable law.
32. CANCELLATION
Users may cancel their Subscription at any time through the Service or by contacting Saees Support.
Cancellation prevents future renewals but does not entitle the User to a refund for the current billing period unless otherwise required by applicable law.
Following cancellation:
access continues until the end of the paid billing period; recurring billing stops; certain data may remain available for a limited retention period before permanent deletion.
Users are responsible for exporting their Customer Data prior to account closure.
33. SUSPENSION OF THE SERVICE
Saees reserves the right to suspend or restrict access to the Service, in whole or in part, immediately and without prior notice when reasonably necessary to:
protect the security or integrity of the Service; investigate suspected fraud or illegal activity; prevent unauthorized access; comply with applicable law or governmental requests; enforce these Terms; prevent abuse of the Service or its infrastructure; protect other Users or third parties.
Where reasonably practicable, Saees will notify the User of the suspension and the steps required to restore access.
Suspension does not relieve the User of any payment obligations accrued prior to or during the suspension period.
34. TERMINATION
Either the User or Saees may terminate this Agreement.
The User may terminate the Agreement by cancelling all active Subscriptions and discontinuing use of the Service.
Saees may terminate or suspend the Agreement immediately if the User:
materially breaches these Terms; engages in fraudulent, deceptive, or unlawful conduct; repeatedly violates Commerce Platform policies; fails to pay applicable fees; misuses AI Services or APIs; compromises the security of the Service; infringes the intellectual property rights of Saees or third parties.
Upon termination:
the User's license to use the Service immediately ends; access to the Service may be revoked; Customer Data may be retained only as required by law or internal retention policies; unpaid fees remain immediately due and payable.
Sections that by their nature should survive termination shall remain in effect, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.
35. SERVICE AVAILABILITY
Saees strives to provide reliable and continuous access to the Service.
However, the Service may occasionally become unavailable due to:
scheduled maintenance; emergency maintenance; software updates; infrastructure failures; internet outages; third-party service interruptions; cybersecurity incidents; events beyond Saees' reasonable control.
Except where expressly provided in a separate Service Level Agreement (SLA), Saees does not guarantee uninterrupted or error-free operation of the Service.
Enterprise Customers with an executed SLA shall receive the availability commitments specified in their Enterprise Agreement.
36. BETA FEATURES
From time to time, Saees may release experimental or beta features.
Beta Features:
may contain bugs; may be incomplete; may change significantly; may be discontinued without notice; may not perform as intended.
Beta Features are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
Users assume all risks associated with their use.
37. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
SAEES DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF:
MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; TITLE; NON-INFRINGEMENT; ACCURACY; RELIABILITY; AVAILABILITY; SECURITY; PERFORMANCE.
Saees does not warrant that:
the Service will be uninterrupted; errors will be corrected; AI-generated outputs will be accurate; recommendations will produce desired business outcomes; integrations will remain continuously available; Commerce Platforms will maintain compatibility with the Service.
38. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION:
loss of profits; loss of revenue; loss of business opportunities; loss of goodwill; loss of data; marketplace account suspensions; marketplace policy enforcement actions; advertising losses; inventory losses; business interruption.
IN NO EVENT SHALL SAEES' TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL FEES PAID BY THE USER TO SAEES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, liability shall be limited to the maximum extent permitted by law.
39. INDEMNIFICATION
The User agrees to defend, indemnify, and hold harmless Saees LLC, its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, liabilities, damages, losses, judgments, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
the User's use of the Service; violation of these Terms; violation of applicable laws; infringement of intellectual property rights; Customer Data uploaded by the User; products sold by the User; marketplace disputes; consumer claims; regulatory investigations; negligent or unlawful conduct of the User.
Saees reserves the right to assume exclusive control of the defense of any matter subject to indemnification.
40. FORCE MAJEURE
Saees shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control.
Such events include, without limitation:
natural disasters; earthquakes; hurricanes; floods; fires; epidemics; pandemics; acts of war; terrorism; civil unrest; labor disputes; governmental actions; internet failures; cloud infrastructure failures; utility outages; cyberattacks; failures of third-party service providers.
Performance shall be suspended for the duration of the Force Majeure event.
41. NO PROFESSIONAL ADVICE
The Service provides software tools, artificial intelligence, automation, analytics, and operational assistance.
Nothing contained within the Service constitutes:
legal advice; tax advice; accounting advice; investment advice; regulatory advice; financial advice.
Users should consult qualified professionals before making legal, financial, regulatory, or tax decisions.
42. NO GUARANTEE OF BUSINESS RESULTS
The User acknowledges that ecommerce performance depends upon numerous factors beyond the control of Saees.
Accordingly, Saees does not guarantee:
business success; profitability; sales growth; marketplace approval; customer acquisition; search ranking; advertising performance; inventory turnover; operational efficiency; return on investment.
Any examples, forecasts, case studies, testimonials, or historical results presented by Saees are illustrative only and do not constitute guarantees of future performance.
43. PRIVACY
Saees collects, uses, stores, and processes personal information in accordance with its Privacy Policy.
By using the Service, the User acknowledges that personal information may be processed as necessary to:
provide the Service; authenticate Users; process payments; provide customer support; improve platform functionality; maintain security; comply with applicable legal obligations.
The Privacy Policy is incorporated into these Terms by reference.
44. DATA PROTECTION
Saees implements commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction.
Although Saees applies industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
Users remain responsible for maintaining the confidentiality of their own credentials and connected third-party accounts.
45. INTERNATIONAL DATA TRANSFERS
The Service is operated from the United States.
By using the Service, Users understand that Customer Data may be processed, transferred, or stored in the United States or in other countries where Saees, its affiliates, cloud providers, or service providers operate.
Such transfers shall be conducted in accordance with applicable data protection laws.
46. GDPR (EUROPEAN ECONOMIC AREA)
Where applicable, Saees processes personal data in accordance with the General Data Protection Regulation ("GDPR").
Subject to applicable law, eligible individuals may exercise the following rights:
Right of Access; Right to Rectification; Right to Erasure; Right to Restrict Processing; Right to Data Portability; Right to Object to Processing; Rights relating to Automated Decision-Making.
Requests may be submitted to:
47. CALIFORNIA PRIVACY RIGHTS
If the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to a User, that User may have certain rights regarding personal information, including:
the right to know what personal information is collected; the right to request deletion of personal information; the right to correct inaccurate personal information; the right to obtain a copy of certain personal information; the right to limit certain uses of sensitive personal information where required by law.
Saees does not sell personal information as defined under applicable California privacy laws.
48. MARKETING COMMUNICATIONS
Users may receive service-related communications necessary for operation of the Service, including:
security notifications; billing notices; technical updates; account notices; legal communications.
Where permitted by applicable law, Saees may also send promotional communications.
Users may opt out of marketing communications at any time by following the unsubscribe instructions contained in such communications.
Service-related communications may continue even if marketing communications are declined.
49. EXPORT CONTROLS AND SANCTIONS
The Service may not be used in violation of applicable export control laws or economic sanctions.
Users represent that they are not:
located in a country subject to comprehensive U.S. sanctions; identified on any applicable government restricted-party list; prohibited from receiving the Service under applicable law.
Users agree not to export, re-export, or transfer the Service in violation of applicable laws.
50. INTERNATIONAL USERS
The Service may be accessed from countries outside the United States.
Users are solely responsible for ensuring that their use of the Service complies with all laws applicable in their jurisdiction, including consumer protection, privacy, tax, and ecommerce regulations.
51. CONSUMER RIGHTS (EUROPEAN UNION)
Nothing in these Terms limits any mandatory consumer rights provided under the laws of European Union Member States.
Where applicable, consumers located within the European Union may benefit from mandatory legal protections that cannot be waived by contract.
52. UNITED KINGDOM CONSUMERS
Nothing in these Terms excludes or limits any rights that consumers may have under applicable laws of England, Wales, Scotland, or Northern Ireland.
Where mandatory consumer protections apply, those protections shall prevail over any conflicting provision of these Terms.
53. AUSTRALIAN CONSUMERS
If the Australian Consumer Law applies, certain statutory guarantees cannot be excluded.
Nothing in these Terms limits those mandatory consumer guarantees to the extent prohibited by applicable law.
Where permitted by law, Saees limits its liability to the repair, replacement, or re-supply of the affected Service.
54. BRAZILIAN CONSUMERS
Where the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) applies, mandatory consumer protections shall prevail over conflicting contractual provisions.
Nothing contained in these Terms shall be interpreted as limiting non-waivable statutory consumer rights under Brazilian law.
55. ACCESSIBILITY
Saees is committed to continually improving the accessibility of its Services.
Although not every feature may currently support every accessibility technology, Saees will make commercially reasonable efforts to improve accessibility over time.
Users experiencing accessibility barriers are encouraged to contact:
56. FEEDBACK
Users may voluntarily submit suggestions, ideas, comments, feature requests, or other feedback regarding the Service.
Unless otherwise agreed in writing, all Feedback may be used by Saees without restriction or obligation to compensate the User.
Nothing in this section transfers ownership of Customer Data or confidential business information.
57. CHANGES TO THE SERVICE
Saees continually develops and improves the Service.
Accordingly, Saees may, at any time and without prior notice:
add new features; modify existing functionality; discontinue features; introduce new AI models; update integrations; improve security; change technical requirements.
Where a material change significantly affects a paid Subscription, Saees will make commercially reasonable efforts to provide advance notice when required by applicable law.
58. CHANGES TO THESE TERMS
Saees may revise these Terms from time to time.
When material changes are made, Saees may provide notice through:
the Service; email; the Saees website; or other reasonable means.
The "Last Updated" date at the beginning of these Terms indicates the effective version.
Continued use of the Service after revised Terms become effective constitutes acceptance of the updated Terms.
If the User does not agree with the revised Terms, the User must discontinue use of the Service before the changes become effective.
59. ASSIGNMENT
The User may not assign, transfer, sublicense, or otherwise transfer any rights or obligations under these Terms without the prior written consent of Saees.
Saees may assign or transfer these Terms, in whole or in part, in connection with:
a merger; acquisition; corporate restructuring; sale of assets; financing transaction; or operation of the business.
These Terms shall bind and benefit each party and their respective successors and permitted assigns.
60. SEVERABILITY
If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.
The remaining provisions shall continue in full force and effect.
61. NO WAIVER
Failure by Saees to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Any waiver shall be effective only if made in writing and signed by an authorized representative of Saees.
62. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, any applicable Order Forms, Enterprise Agreements, Statements of Work, and other documents expressly incorporated by reference, constitute the entire agreement between the User and Saees regarding the Service.
They supersede all prior or contemporaneous communications, proposals, negotiations, and agreements relating to the Service.
63. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States of America, without regard to its conflict of laws principles.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
64. DISPUTE RESOLUTION
The parties agree to make good faith efforts to resolve any dispute arising under these Terms through informal negotiations before initiating legal proceedings.
If a dispute cannot be resolved informally, either party may pursue available legal remedies in accordance with applicable law.
Nothing in these Terms prevents either party from seeking temporary or equitable relief where necessary to protect confidential information, intellectual property, or other legal rights.
65. VENUE AND JURISDICTION
Unless otherwise required by applicable law, the state and federal courts located in King County, Washington shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.
The User consents to the personal jurisdiction of those courts and waives any objection based on venue or forum non conveniens.
66. ELECTRONIC COMMUNICATIONS
By using the Service, the User agrees to receive communications electronically.
Electronic communications may include:
notices; invoices; legal disclosures; policy updates; security alerts; support communications.
Electronic communications satisfy any legal requirement that such communications be in writing, except where prohibited by applicable law.
67. SURVIVAL
The following provisions shall survive termination or expiration of these Terms:
Intellectual Property; Fees and Payment Obligations; Customer Data (as applicable); Confidentiality obligations; Disclaimers; Limitation of Liability; Indemnification; Governing Law; Dispute Resolution; Jurisdiction; Any other provision that by its nature should survive termination.
68. CONTACT INFORMATION
Questions regarding these Terms may be directed to:
Saees LLC
Website:
General Support:
Legal Department:
Privacy Requests:
Mailing Address:
4730 University Wy NE, Seattle, WA 98105
69. EFFECTIVE DATE
These Terms of Use are effective as of the "Last Updated" date stated at the beginning of this document and remain in effect until replaced by a newer version published by Saees.
70. LEGAL REVIEW
These documents should be reviewed by qualified legal counsel experienced in SaaS, artificial intelligence, privacy, and technology transactions, including applicable Washington State and United States federal law.