Artificial Intelligence Policy

1. PURPOSE

The purpose of this AI Policy is to establish responsible rules governing the development, deployment, and use of Artificial Intelligence within the Saees platform.

This Policy seeks to:

promote responsible AI adoption; protect Customers; reduce operational risk; encourage human oversight; preserve transparency; safeguard Customer Data; support lawful business operations; define acceptable AI use; establish accountability.

Saees believes Artificial Intelligence should assist human decision-making rather than replace responsible business judgment.

2. SCOPE

This Policy applies to every AI-powered capability made available by Saees, including but not limited to:

AI Assistant; AI Agents; AI Commerce Copilot; workflow automation; AI-generated content; AI recommendations; AI-powered catalog optimization; listing generation; product description generation; image analysis; reporting assistants; inventory insights; pricing recommendations; document analysis; conversational AI; future AI-powered features released by Saees.

This Policy applies regardless of whether AI functionality is accessed through:

the web application; APIs; mobile applications; integrations; Enterprise deployments; future supported interfaces.

3. DEFINITIONS

For purposes of this Policy:

Artificial Intelligence (AI)

Software capable of generating content, making predictions, producing recommendations, identifying patterns, or assisting users through machine learning or generative models.

AI Agent

An autonomous or semi-autonomous software component capable of executing one or more actions on behalf of a Customer based on configured instructions, permissions, or workflows.

AI Output

Any text, recommendation, classification, summary, workflow, prediction, report, image, suggestion, decision-support information, or other content generated by AI Services.

AI Input

Information submitted by a Customer for processing by an AI Service.

Human Review

Meaningful review by an authorized individual before relying upon or implementing AI-generated recommendations where appropriate.

Commerce Platform

Amazon, Walmart Marketplace, eBay, TikTok Shop, and any future officially supported marketplace.

4. AI PRINCIPLES

Saees designs and operates its AI capabilities according to the following principles:

Responsibility Transparency Human Oversight Privacy Security Fairness Reliability Continuous Improvement Accountability Compliance

These principles guide both product development and operational use of AI.

5. RESPONSIBLE AI

Saees seeks to use Artificial Intelligence responsibly by:

reducing harmful outputs; improving factual reliability; protecting Customer Data; limiting unauthorized automation; respecting intellectual property; encouraging human validation; monitoring safety; improving security; complying with applicable law.

Artificial Intelligence should enhance operational efficiency rather than encourage unsafe or unlawful conduct.

6. HUMAN OVERSIGHT

Artificial Intelligence assists—but does not replace—human judgment.

Customers remain responsible for reviewing important AI Outputs before acting upon them.

Human review is particularly recommended before:

publishing product listings; modifying prices; submitting marketplace appeals; communicating with customers; entering contractual commitments; making inventory decisions; approving advertising claims; making regulatory statements; authorizing large financial decisions; executing irreversible automated workflows.

AI-generated recommendations should be considered advisory unless expressly stated otherwise.

7. CUSTOMER RESPONSIBILITIES

Customers using AI Services are responsible for:

reviewing AI Outputs; verifying factual accuracy; confirming legal compliance; complying with Commerce Platform policies; protecting confidential information; supervising AI Agents; correcting inaccurate outputs; monitoring automated workflows; preventing misuse; maintaining appropriate permissions; reporting suspected AI-related security issues.

Customers remain solely responsible for business decisions based upon AI Outputs.

8. ACCEPTABLE AI USE

Customers may use AI Services for lawful business purposes, including:

listing creation; catalog management; inventory analysis; operational reporting; supplier research; workflow automation; customer support assistance; translation; product summaries; keyword research; content improvement; document drafting; marketplace operations; business productivity.

All AI use must comply with:

applicable law; the Terms of Use; the Acceptable Use Policy; Commerce Platform policies; intellectual property rights; privacy obligations.

9. PROHIBITED AI USE

Customers may not use Saees AI Services to:

commit fraud; deceive consumers; impersonate individuals; create counterfeit documentation; generate fake invoices; manipulate marketplace reviews; bypass marketplace security; distribute malware; facilitate cyberattacks; violate sanctions; infringe intellectual property; submit knowingly false regulatory filings; produce unlawful content; automate abusive marketplace behavior; harvest credentials; perform unauthorized surveillance; violate applicable law.

Saees may suspend AI access for violations of this Policy.

10. AI OUTPUT REVIEW

Artificial Intelligence may generate inaccurate, incomplete, outdated, inconsistent, or misleading information.

Accordingly, Customers must independently review AI Outputs before relying upon them for business, legal, financial, operational, or regulatory purposes.

Human review is strongly recommended whenever AI Output may materially affect:

Customers; suppliers; employees; Commerce Platform compliance; pricing; product listings; inventory; contractual obligations; intellectual property; advertising claims; regulatory submissions.

AI-generated content should be considered decision-support information unless expressly identified otherwise.

11. NO GUARANTEE OF ACCURACY

Saees does not guarantee that AI Outputs are:

accurate; complete; current; reliable; legally compliant; suitable for a particular purpose; accepted by any Commerce Platform; free from factual errors; free from omissions; free from inconsistencies.

Artificial Intelligence predicts probable responses based on available information and model behavior.

Customers remain solely responsible for verifying important information before taking action.

12. HALLUCINATIONS AND MODEL LIMITATIONS

Generative AI systems may occasionally produce information that appears credible but is incorrect, fabricated, or unsupported.

Such responses are commonly referred to as "hallucinations."

Examples may include:

fictitious regulations; incorrect marketplace policies; fabricated citations; inaccurate legal interpretations; nonexistent products; incorrect inventory assumptions; mistaken pricing recommendations; unsupported business conclusions.

Customers must independently validate important information obtained from AI Services.

Saees continuously seeks to reduce hallucinations but cannot eliminate them entirely.

13. BIAS, FAIRNESS, AND RESPONSIBLE OUTPUTS

Artificial Intelligence systems may reflect limitations, biases, or imbalances present in training data or model behavior.

Saees seeks to minimize unfair or harmful outputs through:

model evaluation; prompt engineering; safety controls; operational monitoring; continuous improvement; responsible deployment practices.

Nevertheless, Customers should not assume AI Outputs are entirely free from bias.

Customers should exercise independent judgment when AI Outputs affect individuals, commercial relationships, or significant business decisions.

14. CUSTOMER VERIFICATION OBLIGATIONS

Before relying upon AI Outputs, Customers should verify, where appropriate:

marketplace policies; product specifications; supplier information; legal requirements; tax obligations; pricing; inventory; shipping requirements; regulatory restrictions; intellectual property rights; advertising claims; safety information.

Customers remain responsible for all actions taken based on AI recommendations.

15. OWNERSHIP OF AI OUTPUTS

Subject to applicable law and the Terms of Use, Customers retain their rights in Customer Data submitted to the Services.

To the extent Saees possesses any rights in AI Outputs generated specifically for a Customer through the Services, Saees assigns those rights to the Customer upon generation, subject to:

applicable law; third-party intellectual-property rights; model-provider terms; Customer compliance with this Policy.

Because AI may generate similar or identical content for different users, Saees does not guarantee that AI Outputs are unique or exclusive.

Customers are responsible for evaluating whether AI-generated content is suitable for commercial use.

16. CUSTOMER INPUTS

Customers are solely responsible for information submitted to AI Services.

Customers represent that they possess all necessary rights and permissions to submit AI Inputs.

Customers must not submit information that:

infringes intellectual-property rights; violates privacy laws; violates contractual obligations; contains unlawful content; contains malicious code; contains confidential third-party information without authorization.

Customers remain responsible for all AI Inputs submitted through their Accounts.

17. CONFIDENTIAL INFORMATION

Customers should exercise reasonable caution before submitting confidential information to AI Services.

Unless expressly agreed otherwise in writing, Customers should avoid submitting:

trade secrets unrelated to intended processing; highly sensitive financial information; unnecessary personal information; authentication credentials; cryptographic keys; security tokens; confidential information belonging to third parties without authorization.

Saees implements reasonable safeguards but no online service can guarantee absolute security.

18. PERSONAL INFORMATION

Customers are responsible for ensuring that submission of personal information to AI Services complies with applicable privacy laws.

Customers should minimize personal information included in prompts whenever possible.

Where feasible, Customers should:

anonymize information; pseudonymize information; remove unnecessary identifiers; avoid unnecessary sensitive information.

Processing of personal information is governed by the Privacy Policy and applicable Data Processing Addendum.

19. PROMPT SECURITY

Customers must protect prompts containing confidential operational information.

Customers should avoid including:

passwords; API keys; authentication tokens; payment credentials; encryption keys; recovery codes; internal security procedures.

Saees may implement automated controls designed to detect or prevent submission of certain sensitive information.

20. AI AGENTS

Saees may provide configurable AI Agents capable of executing workflows on behalf of Customers.

AI Agents may perform tasks such as:

listing assistance; inventory monitoring; catalog analysis; document review; operational reporting; workflow execution; marketplace synchronization; notification routing; recommendation generation.

AI Agents operate only within the permissions granted by the Customer.

Customers remain responsible for supervising AI Agent activity.

21. HUMAN APPROVAL REQUIREMENTS

Certain AI-powered actions may require explicit human approval before execution.

Depending on configuration, approval may be required before:

publishing listings; modifying prices; submitting marketplace appeals; deleting information; exporting data; initiating external communications; approving automation affecting multiple products; executing high-impact workflows.

Saees may introduce additional approval requirements to improve safety or comply with legal obligations.

22. AUTONOMOUS ACTIONS

Customers acknowledge that AI Agents may execute configured workflows automatically.

Customers are responsible for:

selecting appropriate permissions; reviewing automation rules; monitoring execution history; disabling unnecessary automations; promptly correcting unintended actions.

Saees does not guarantee that autonomous workflows will always produce desired commercial outcomes.

23. AI DECISION SUPPORT

Unless expressly stated otherwise, AI Services provide decision-support assistance only.

Customers remain responsible for final decisions involving:

inventory; pricing; procurement; supplier selection; product compliance; marketplace submissions; financial commitments; legal compliance; customer communications.

AI recommendations should not replace qualified professional advice where appropriate.

24. MODEL PROVIDERS

Saees may utilize Artificial Intelligence models developed by third-party providers.

Model providers may change:

model capabilities; safety controls; response behavior; pricing; regional availability; supported features; latency; availability.

Saees may substitute one supported model for another without prior notice where reasonably necessary to:

improve performance; enhance security; maintain availability; respond to provider changes; improve reliability; comply with legal requirements.

25. MODEL UPDATES

Artificial Intelligence models evolve continuously.

Accordingly:

outputs may change over time; writing style may differ; recommendations may improve; previous prompts may generate different responses; workflows may behave differently following model improvements.

Model improvements do not constitute Service defects solely because outputs differ from earlier versions.

26. AI AVAILABILITY

AI functionality depends in part upon third-party infrastructure.

Temporary interruptions may result from:

provider maintenance; regional outages; rate limits; safety controls; capacity limitations; infrastructure failures; model retirement.

Temporary degradation of one AI model does not necessarily affect the availability of the overall Saees platform.

27. RATE LIMITS AND AI CREDITS

Saees may establish reasonable limits regarding:

prompt volume; execution frequency; AI Agent activity; processing time; concurrent requests; monthly AI Credits; computational usage.

Such limits help ensure fair platform usage and overall system stability.

Customers may purchase additional AI capacity where offered.

28. AI SAFETY CONTROLS

Saees may implement safeguards intended to reduce:

unlawful use; abusive content; fraud; malware generation; credential theft; unsafe automation; harmful instructions; policy violations.

Safety mechanisms may reject, modify, or refuse certain requests.

Customers may not intentionally attempt to circumvent AI safety measures.

29. AI MONITORING

Saees may monitor AI Services to:

improve reliability; investigate abuse; enhance safety; identify operational issues; optimize performance; develop new functionality.

Monitoring is performed in accordance with applicable law and the Privacy Policy.

30. SUSPENSION OF AI SERVICES

Saees may suspend access to AI Services where reasonably necessary to:

investigate abuse; address security threats; prevent unlawful conduct; comply with legal obligations; protect Customers; protect third parties; preserve system integrity; respond to provider requirements.

Suspension may affect individual AI features without affecting the remainder of the Services.

31. ENTERPRISE AI GOVERNANCE

Enterprise Customers may establish additional governance requirements for Artificial Intelligence through a written Enterprise Agreement.

Such governance requirements may include:

approval workflows; AI usage restrictions; department-specific permissions; AI Agent approval chains; audit requirements; data residency requirements; logging requirements; prompt retention policies; model restrictions; internal compliance controls.

Unless expressly agreed otherwise in writing, the standard provisions of this Policy apply.

32. ORGANIZATIONAL AI ADMINISTRATION

Organization Administrators are responsible for managing AI capabilities within their Organizations.

Administrative responsibilities include:

assigning AI permissions; enabling or disabling AI features; supervising AI Agents; reviewing AI usage; monitoring automation; restricting sensitive workflows; removing unauthorized Users; reviewing execution logs.

Administrators should periodically review AI permissions to ensure continued compliance with organizational policies.

33. ROLE-BASED AI ACCESS

Saees may allow Organizations to control access to AI capabilities using role-based permissions.

Examples include:

AI Administrator; Organization Administrator; Manager; Operations User; Analyst; Read-Only User; AI Agent Operator.

Customers are responsible for assigning appropriate permissions.

Saees is not responsible for AI actions performed using permissions intentionally granted by the Customer.

34. AI AUDIT LOGS

Saees may maintain operational logs relating to AI activity.

Where supported, logs may include:

prompt submission; AI Agent execution; workflow activation; User identifier; timestamps; model selection; execution status; integration activity; approval events; system responses.

Log availability varies depending upon:

Subscription plan; retention policy; infrastructure; legal requirements.

Logs may be used for:

troubleshooting; compliance; fraud prevention; security investigations; operational improvement.

35. AI TRANSPARENCY

Saees seeks to provide reasonable transparency regarding AI functionality.

Where appropriate, the platform may indicate:

that content was AI-generated; when an AI Agent performs an action; when automation executes; applicable confidence indicators; AI-generated recommendations; approval requirements.

Not every AI-assisted action will necessarily include an explicit notice.

36. EXPLAINABILITY

Certain AI recommendations may include supporting information designed to help Customers understand why a recommendation was produced.

Explainability may include:

contributing factors; operational observations; summarized reasoning; marketplace signals; inventory indicators; performance metrics.

Due to the nature of modern machine learning systems, complete explainability may not always be technically possible.

37. REGULATORY COMPLIANCE

Saees designs its AI capabilities with the objective of supporting compliance with applicable law.

Depending on Customer location and use, applicable requirements may include:

United States federal law; Washington State law; GDPR; UK GDPR; applicable U.S. state privacy laws; Brazilian LGPD; future AI-specific legislation where applicable.

Customers remain responsible for determining whether their own use of AI complies with laws applicable to their business.

38. HIGH-RISK USES

Saees AI Services are not designed or intended for activities where failure could reasonably result in death, serious bodily injury, or critical public harm.

Customers must not use AI Services as the sole basis for:

medical diagnosis; emergency response; aviation control; nuclear operations; military targeting; criminal sentencing; law enforcement decisions; critical infrastructure control; life-support systems.

Any such use is at the Customer's sole risk.

39. COMPLIANCE WITH COMMERCE PLATFORMS

Customers remain responsible for ensuring that AI-generated content complies with the policies of applicable Commerce Platforms.

AI-generated content may require review before submission to:

Amazon; Walmart Marketplace; eBay; TikTok Shop; future supported marketplaces.

Saees does not guarantee that AI-generated content will satisfy marketplace requirements.

40. AI AND INTELLECTUAL PROPERTY

Customers remain responsible for ensuring that AI-generated content does not infringe:

copyrights; trademarks; patents; trade dress; publicity rights; trade secrets; contractual rights.

Artificial Intelligence may generate content that resembles existing material.

Customers should independently evaluate AI-generated content before commercial publication.

41. THIRD-PARTY CONTENT

AI Outputs may reference information originating from third-party sources.

Saees does not represent that:

referenced information is current; cited information remains accurate; third-party rights permit unrestricted reuse; external information remains available.

Customers remain responsible for verifying third-party information before relying upon it.

42. TRAINING OF PUBLIC MODELS

Unless expressly disclosed in the Privacy Policy or agreed in writing with the Customer:

Saees does not use confidential Customer Data submitted through the Services to train publicly available Artificial Intelligence models.

This commitment does not prevent Saees from:

improving internal systems using aggregated information; generating anonymous usage statistics; improving security; detecting abuse; improving platform performance; complying with applicable law.

Any use of Customer Data remains subject to the Privacy Policy and applicable Data Processing Addendum.

43. FEEDBACK

Customers may voluntarily provide feedback regarding AI functionality.

Feedback may include:

bug reports; feature requests; usability suggestions; workflow recommendations; performance observations; prompt examples.

Subject to applicable law, Customers grant Saees the right to use such feedback for improving the Services without obligation to provide compensation.

44. AI INCIDENT REPORTING

Customers should promptly report suspected AI-related incidents involving:

security concerns; unauthorized automation; unexpected AI Agent behavior; repeated unsafe outputs; significant operational errors; suspected abuse; model malfunction.

Reports may be submitted through:

support@saees.ai

or

security@saees.ai

Prompt reporting assists Saees in improving platform safety.

45. INVESTIGATION OF AI INCIDENTS

Saees may investigate suspected AI-related incidents.

Investigations may include:

review of prompts; execution history; workflow configuration; audit logs; User permissions; integration activity; security events.

Saees may temporarily suspend AI functionality while conducting an investigation where reasonably necessary.

46. MODIFICATION OF AI FEATURES

Artificial Intelligence evolves rapidly.

Accordingly, Saees may:

improve AI capabilities; modify workflows; replace models; remove features; retire functionality; introduce new safeguards; change execution methods.

Customers acknowledge that AI behavior may change over time as technology develops.

47. SUSPENSION OR TERMINATION

Saees may suspend or terminate AI access where reasonably necessary to:

prevent abuse; address security risks; comply with law; enforce contractual obligations; protect Customers; protect third parties; preserve platform integrity.

Suspension of AI functionality does not necessarily affect access to non-AI Services.

48. NO PROFESSIONAL ADVICE

AI Outputs are not legal, accounting, tax, investment, medical, regulatory, or other professional advice.

Customers should consult qualified professionals before relying upon AI-generated information in areas requiring specialized expertise.

49. LIMITATION OF LIABILITY

Artificial Intelligence involves probabilistic technology.

To the maximum extent permitted by applicable law, Saees is not responsible for losses resulting from Customer reliance upon AI Outputs without appropriate human review.

Nothing in this Policy expands Saees' liability beyond the limitations established in the Terms of Use or other controlling agreements.

50. CUSTOMER INDEMNIFICATION

Customers agree to indemnify and hold harmless Saees from claims arising from:

unlawful AI use; infringement caused by Customer Inputs; misuse of AI Agents; violation of this Policy; violation of Commerce Platform policies; unauthorized automation; Customer negligence.

This section is subject to the indemnification provisions contained in the Terms of Use.

51. POLICY MODIFICATIONS

Saees may update this AI Policy periodically to reflect:

technological developments; legal requirements; new AI capabilities; security improvements; operational changes; industry best practices.

Material updates will be identified by a revised "Last Updated" date.

Continued use of AI Services after an updated Policy becomes effective constitutes acceptance of the revised Policy unless applicable law requires otherwise.

52. RELATIONSHIP TO OTHER AGREEMENTS

This AI Policy supplements:

Terms of Use; Privacy Policy; Acceptable Use Policy; Data Processing Addendum; Enterprise Agreements; applicable Order Forms.

Where a conflict exists, the more specific contractual provision governing AI Services shall control.

53. SEVERABILITY

If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted, where possible, in a manner consistent with its original intent.

54. GOVERNING LAW

Unless a signed Enterprise Agreement expressly provides otherwise, this Policy shall be governed by the laws of the State of Washington, without regard to conflict-of-laws principles.

55. CONTACT INFORMATION

Questions regarding this AI Policy may be directed to:

General Support

support@saees.ai

Privacy

privacy@saees.ai

Legal

legal@saees.ai

Security

security@saees.ai

Mailing Address

4730 University Wy NE, Seattle, WA 98105

56. EFFECTIVE DATE

Effective Date: July 27, 2026

Last Updated: July 27, 2026

This Artificial Intelligence Policy applies to all AI Services made available by Saees on or after the Effective Date.

57. ACCEPTANCE

By accessing or using any AI-powered feature of the Services, the Customer acknowledges that it has read, understood, and agrees to be bound by this Artificial Intelligence Policy, together with the Terms of Use, Privacy Policy, Acceptable Use Policy, and any other applicable agreement governing the Services.

58. LEGAL REVIEW

These documents should be reviewed by qualified legal counsel experienced in SaaS, artificial intelligence, privacy, and technology transactions, including applicable Washington State and United States federal law.