Business Continuity and Disaster Recovery Policy
Last updated: July 27, 2026
Version: 1.0
Effective Date: July 27, 2026
On this page 9 sections
1. PURPOSE
Saees maintains continuity and recovery practices intended to preserve critical operations, protect Customer Data, restore Services, and reduce the impact of disruptive events.
2. DISRUPTION SCENARIOS
Planning may address cloud or infrastructure failure, security incidents, data corruption, provider outage, regional disruption, personnel unavailability, power or network interruption, and other events that materially affect operations.
3. CRITICAL SERVICES
Saees prioritizes authentication, core platform access, data integrity, APIs, marketplace synchronization, monitoring, support communications, and security operations according to impact and available recovery resources.
4. RESILIENCE CONTROLS
Controls may include managed cloud services, redundancy, backups, monitoring, access controls, change management, documented response procedures, provider coordination, and recovery testing.
5. RECOVERY
Saees assesses impact, establishes an incident lead, prioritizes restoration, validates recovered systems, communicates material status, and records corrective actions. Recovery time and recovery point depend on the event, service, data, provider, and applicable contractual commitment.
6. BACKUPS
Backups are protected according to data sensitivity and operational requirements. Restore testing and retention are performed according to risk, technical feasibility, legal obligations, and service needs.
7. TESTING AND IMPROVEMENT
Continuity procedures may be tested through tabletop exercises, restore tests, failover tests, provider reviews, and post-incident analysis. Findings are used to improve the program.
8. CUSTOMER RESPONSIBILITIES
Customers should maintain their own business continuity plans, preserve critical marketplace records, use supported integrations, keep contacts current, and follow Saees recovery communications.
9. CONTACT
Continuity or incident questions: support@saees.ai and security@saees.ai
Saees LLC, 4730 University Wy NE, Seattle, WA 98105